Refund policy

Food products

Because our products are food, we cannot accept returns of opened or unopened chocolate for reasons of food safety.

Damaged or incorrect orders

If your order arrives damaged, melted, or incorrect, write to contact@calumachocolate.com within 7 days of delivery with your order number and photos. We will send a replacement or issue a refund to the original payment method.

Lost packages

If tracking shows your package as lost, contact us and we will work with the carrier to resolve it.

Corporate orders

Deposits and refunds for corporate gift orders follow the terms stated in your written quote.